Customer Service Director

Zeal Motor Inc. is an innovative company in the field of industrial off-road utility vehicles. Our brands include the well-known Fat Truck® (www.FatTruck.com).
The After-Sales Service Director, under the supervision of the President, is responsible for customer service with our dealers as well as spare parts sales.

Type:

Permanent

Status:

Full time

Start date:

As soon as possible

Job description

  • Strategically and efficiently plan after-sales service operations

  • Build the team and improve departmental processes

  • Manage the internal sales and service parts teams

  • Manage the technical support and warranty team

  • Develop spare parts sales strategies for distributors

  • Lead strategic discussions with dealers

  • Drive improvements to current products

  • Support the organization of promotional events

  • Identify recurring issues and contribute to their resolution

  • Develop internal tools and training for distributors

Key competencies

  • Strong organizational skills

  • Good communication skills in both French and English

  • Team player

  • Ability to manage conflicts

  • Attention to detail

  • Autonomy and versatility

Requirements

  • Over 10 years of experience in after-sales service management in the industrial equipment market

  • Strong technical knowledge in mechanics and electrical systems

  • University degree or relevant experience

  • Willingness to travel occasionally

Benefits

  • Competitive salary

  • Fast-growing company with a young and dynamic culture

Only selected candidates will be contacted. To apply, please send your resume to rh@zealmotor.com.

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